How to Open Account and Deposit into BTCEX

How to Open an Account on BTCEX

How to Open an Account on BTCEX [Mobile] 

Open an Account via Mobile Web

1. Go to the BTCEX main page, and select the symbol from the top right corner.

2. To register, select [Register] from the menu. 

3.  Select your [Country/Region of Residence] and click [Confirm]. 

4. Put in [your Email], enter [your Password], Read The Terms of Service and Privacy Policy, and click [Register].

5. Enter the Activation code you were sent via email (Your email will contain the Activation code, which you can find in your spam or all inbox folders). When you click "Submit" you’re done!

6. Your account registration is complete.

Open an Account via BTCEX App

1. Open the BTCEX App [BTCEX App iOS] or [BTCEX App Android] you downloaded, Click on the Register on the screen.

2. When the registration page has loaded, select your [Country/Region of Residence] and click [Confirm]. 

3. Put in [your Email] and [Password], Read the terms of service and click [Next] to confirm your email address after doing so.

4. Enter the Verification code you received by email, and click Next. 
 
5. Your account registration is complete.

How to Open an Account on BTCEX [PC]

1. Firstly, you’ll need to head over to the BTCEX homepage and click on the icon in the upper right corner.

2. Find [Register] on the right corner of your screen.

3. When the registration page has loaded, select your [Country/Region of Residence] and click [Confirm]. 

4. Enter your [Email], click [Password], and then input the code. Next, click Register.

5. Enter the Activation code you received from the email (Your email will contain the Activation code, which you can find in your spam or all inbox folders). Click Submit, then you all set! 
6. After completing steps one through five, your account registration is complete. 

Download BTCEX App

Download BTCEX App on iOS

1. Download our BTCEX App from App Store or click BTCEX: Trade Bitcoin Crypto.

2. Click [Get].

3. Wait for the installation to complete. Then you can open the app and sign up on BTCEX App.

Download BTCEX App for Android

1. Open the App below on your phone by clicking BTCEX: Trade Bitcoin Crypto.

2. Click on [Install] to complete the download.

3. Open the app you downloaded to register an account in BTCEX App.

Frequently Asked Questions (FAQ)

Is the download of the program to a computer or smartphone required?

No, it’s not necessary. Simply complete the form on the company’s website to register and create an individual account.

How do I change my account email address?

If you would like to change your account email, please forward the following details to [email protected] from your registered email:

• your full name
• your registered residential address
• the phone number you registered in our system
• a selfie picture of yourself holding a valid ID (preferably the one you used to verify your account), and a pen-written note with the words “BTCEX email change"; your email address; the new email address, and today’s date. Please make sure the photo is as clear as possible so that we can read all the information.
• the new email address.

Once we’ve received your email, our Compliance team will review your information and update your account. Please note that we have procedures to ensure your account’s safety funds.

How to Deposit Crypto into BTCEX

Deposit Crypto Into BTCEX

You can move your bitcoin holdings from another platform or wallet to your BTCEX wallet for trading. Here are the detailed instructions:

1. After signing in, click [Deposit] next to your nickname in the top-right corner of your BTCEX account.

2. Choose "Deposit Crypto"

3. Click the box under Token to select the cryptocurrency you would like to deposit. Here we take USDT as an example.

4. Select the Address Type of the deposit network on the right side. 

Please be extra careful with this step. If your crypto is issued on multiple networks, make sure that the network you selected here is the same as the platform’s network you are withdrawing from. If you select the wrong network, you might lose your assets.

As you can see in the above picture, there are three address types in the example of USDT. If the USDT you’d like to deposit is USDT-TRC20, choose the [TRX TRON (TRC20)] address.

The network selection depends on the options provided by the external wallet/exchange that you are making the withdrawal. Please DO NOT select the incompatible address for the cheapest fee option. If you select the incompatible deposit network, you might lose your assets.

5. Now we continue the deposit process with the example of USDT. Click to copy your BTCEX wallet’s deposit address and paste it to the address field on the external platform you intend to withdraw crypto from. Or you can also scan the QR code to complete the process.

6. It will take some time to confirm the transaction after your withdrawal request is submitted. The time needed varies depending on the blockchain and its current network traffic. Please be patient for the transfer to be processed.

7. Status and detailed information of your deposit can be found in [Deposit History].

In addition to crypto deposits from external wallets, BTCEX also provides crypto purchase services. Please refer to the guide about how to purchase crypto with credit cards.

How to Buy Crypto on BTCEX?

Direct cryptocurrency purchases with a credit card on BTCEX are simple. Please follow these instructions:

1. Once you have logged in, go to the top bar and click [Buy Crypto].

2. Another option is to click [Deposit] next to your username in the top-right corner to access the shopping page.

3. Then select [Buy Crypto].

4. Please make sure that you’ve finished the KYC verification process and linked your phone number to your BTCEX account before making a purchase.

5. Decide the fiat currency you want to use. BTCEX only currently accepts USD and EUR.

6. Type in the sum of money you want to spend.

Please be aware that the two fiat currencies have a buying cap. The minimum and maximum purchase amounts are 100 USD and 1 000 EUR, respectively. Here, we provide an example of the minimal amount in USD.

7. This list includes the kind of cryptocurrency you want to buy. Only USDT is currently offered on BTCEX.

8. Check the purchase details on the right. Please note that the quotation here is for reference only, it is refreshed about every 10 seconds, and the actual amount is subject to the final settlement.
BTCEX does not directly participate in the deposit of fiat currency nor charge any fees. This process is handled by our third-party payment partners, who may charge a certain percentage of transaction fees as shown in the quotation.

9. Your payment method is listed below. Currently, BTCEX accepts crypto purchases with MasterCard.

10. Once everything has been verified, please read the disclaimer and check the box to indicate that you have done so and agree with it. To continue, click [Confirm].

11. To voluntarily submit your account information, including personal data and identification verification, click [Confirm].

Please rest assured that all the information is used to keep your account secure and to prepare for future payments, it will be kept safe.

12. You are now on our payment gateway provider’s payment page. To proceed, select MasterCard and then [Confirm].

13. To finish the purchase, please enter your information accurately and click [Pay].

14. Normally the cryptos you purchased will be directly credited to your BTCEX account after the payment is completed. Please check Purchase History for details.

Please note that the block network congestion or the response delay of the third-party platform may cause the arrival time to be extended to varying degrees. If the cryptos have not arrived in your account within 24 hours after the payment, please contact BTCEX online customer service for help.

Frequently Asked Questions (FAQ)

What types of cryptos are supported for purchase?

Currently, only USDT is supported.

What fiat currencies are supported for deposits?

USD, EUR

Is there a transaction limit?

Yes, the transaction limit for a single/single-day transaction will vary according to the different 6. payment channels selected by users, and users can view the purchase page for more details.

What types of cards are supported for payment?

Currently, MasterCard Credit is supported. Please refer to the third-party payment channels for more details.

Is there any extra fee for buying coins with a credit card?

BTCEX does not charge any fees.

However, the third-party platforms that provide services may charge a certain percentage of transaction fees, and you can check the details on the purchase page.

How to Increase Your Purchase Limit?

Application for purchase limit increase is unavailable for now. BTCEX will review user data, including the number of purchases, the amount spent, and the number of transactions, to increase user’s purchase limit. You’ll be notified once your purchase limit is increased.

Deposit Fees?

Free

Can I change my deposit address?

To modify the address, click [Use new address] on the deposit screen.

Note that only the address that is currently being utilized can be modified. BTCEX cannot produce a new address for an address that has never been used.

What should I do if deposit to the wrong address?

Transactions with digital currency cannot be undone. Once it has been sent, only the recipient can return the coin to you; BTCEX cannot assist you in getting it back. In this instance, we advise contacting the receiver platform of the incorrect address for assistance. The assets cannot be recovered if the address of the owner is unknown.